Terms & Conditions

The Terms of Supply describe the basis for the purchase by you and sale by us of the goods described on this website and the Terms of Use apply to your use of this website.

 

Terms of Supply

1. Our agreement

1.1 These terms and conditions ("Terms of Supply") describe the basis for the purchase by you and sale by us of the goods described on this website www.finlux.co.uk (the "Website") which we own and maintain. 

1.2 These Terms of Supply should be read alongside, and are in addition to, our Privacy Policy which tells you how we use your personal information and is accessible here . 

 

2. About us

2.1 We are Vestel UK Limited, a company registered in England and Wales (registration number 04771550) with the registered address of Grenville Court, Britwell Road, Burnham, Buckinghamshire SL1 8DF. Our VAT number is GB833797194 and "Finlux Direct" is one of our trading names. 

2.2 Further information about us is available about the FINLUX brand at the About us section.

2.3 If you have any questions, complaints or comments about the Website or these Terms of Supply then please contact us by email or telephone using the contact details set out on the Contact Us page. 

 

3. Placing an order 

3.1 By placing an order on this Website, you confirm that you have read these Terms of Supply and the Privacy Policy, and that you agree to them. You should keep a copy of these Terms of Supply for future reference. We will not always file a copy of orders made by you. 

3.2 Each order that you place is an offer to buy those goods and we shall accept that offer at our sole discretion, but orders are normally accepted if: 

(a) the goods are available; 

(b) the order reflects our current pricing; 

(c) the goods are for delivery to a destination in England, Wales, Scotland, and Northern Ireland; and 

(d) your credit or account card is authorised for the transaction. 

3.3 We will confirm receipt of your order through our automatic screen confirmation of the order and we may also follow this up with a confirmatory email ("Order Confirmation"). Please note that at this stage your order for goods may not have been accepted by us. 

 

4. Formation of the contract

4.1 We will confirm our acceptance of your order for goods by sending you an email confirming that the goods have been dispatched ("Dispatch Confirmation"). 

4.2 The contract between us will only be formed when we send you the Dispatch Confirmation (the "Contract"). These Terms of Supply, the Order Acknowledgment, the Dispatch Confirmation and any other information relating to the goods which we have brought to your attention are incorporated into the Contract. 

4.3 The Contract will only relate to those goods which have been confirmed in the Dispatch Confirmation and we will not be obliged to supply any other goods which you have ordered until we have sent you a separate Dispatch Confirmation in respect of such goods. 

 

5. Payment

5.1 The price of the goods and our delivery charges will be as set out on the Website from time to time, except in the case of obvious error. All prices include VAT. 

5.2 Payment for the goods and related costs will be due at the time we accept your order, unless otherwise agreed in writing between us beforehand. 

5.3 We reserve the right to amend our prices and delivery charges at any time, but such changes will not affect any order for which we have already sent you a Dispatch Confirmation. 

5.4 The Website sells a large number of goods, so it is possible that despite our best efforts, that some goods may be incorrectly priced. We will usually verify the price of any goods as part of our dispatch process and if the price of the goods: 

(a) is lower than the price stated on the Website, we will charge this lower amount to you when dispatching the goods to you; or 

(b) is higher than the price stated on the Website, we will at our discretion either contact you for instructions prior to dispatching the goods or reject your order and notify you of such rejection by email. 

5.5 We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a Dispatch Confirmation to you, if the pricing error is obvious and unmistakeable and could have been recognised by you as an error. 

5.6 Payment for goods must be by credit / debit card or PayPal, as set out on the Website. We will not charge your credit / debit card or PayPal account until your order has been accepted. You confirm to us that the payment method that is being used is yours. If your payment provider refuses to authorise payment we will not accept your order and we will not be responsible for non-delivery of the goods. We are not responsible for your payment provider charging you as a result of our processing of your payment in accordance with your order. 

 

6. Delivery

6.1 We will fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no date is specified, within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. All delivery dates are given only for general guidance and we will not be held in any way liable for late delivery of goods. 

6.2 The goods will be at your own risk once they have been successfully delivered, but you will own the goods once we receive full payment of all sums due in respect of the goods, including delivery charges. 

6.3 We shall attempt to deliver the goods to the address you specify for delivery, or if none, to the credit card address you supply. It is important that these addresses supplied by you to us are accurate. 

6.4 Goods supplied are not for resale. 

 

7. Our promise

7.1 We promise that any goods purchased from us through the Website will, on delivery and for the following 12 months, correspond in all material ways with their description, be of satisfactory quality and be reasonably fit for all purposes for which those goods are commonly supplied. 

 

8. Return of goods

8.1 As a consumer you have a legal right to cancel the Contract at any time until the end of the seventh working day after the day you receive the goods from us. A "working day" is a day that is not a Saturday, a Sunday or public holiday in the United Kingdom. 

8.2 If you change your mind or for any other reason you decide you do not want to receive the goods during the period set out in clause 8.1 above, you can notify us of your decision to cancel the Contract and receive a refund. 

8.3 You cannot cancel the Contract or return the goods where the goods have been opened, tampered with or used, unless the goods are faulty or mis-described. 

8.4 To cancel the Contract, please contact us using the contact information referred to in clause 2.3 above. You may wish to keep a copy of your cancellation notification for your own records. 

8.5 If the goods have already been delivered to you: 

(a) we will arrange for the goods to be returned to us as soon as reasonably practicable at our own cost; and

(b) you have a legal obligation to keep the goods in your possession and to take reasonable care of the goods while they are in your possession. 

8.6 You will receive a full refund of the price you paid for the goods. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation as described in clause 8.2 above. We will refund you on the credit card or debit card used by you to pay. 

8.7 If you have returned the goods to us because they are faulty or mis-described, we will refund the price of the defective goods in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. 

8.8 As a consumer, you will always have legal rights in relation to the goods that are faulty or not as described. These legal rights are not affected by the returns policy in this clause or these Terms of Supply. 

8.9 Details of your legal right to cancel and an explanation of how to exercise it are set out on the Returns page and are provided in the Dispatch Confirmation. 

8.10 Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office. 

 

9. Liability

9.1 If we breach these Terms of Supply we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into the Contract. 

9.2 We are not responsible for: 

(a) losses not caused by our breach; 

(b) indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into these Terms, for example loss of profits or loss of opportunity; and/or

(c) failure to provide the goods or to meet any of our obligations under these Terms where such failure is due to events beyond our control. 

9.3 Our aggregate liability to you in connection with each Contract shall not exceed the value of the goods ordered by you under that Contract. 

9.4 Nothing in these terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or any other liability which cannot by law be validly excluded or limited. 

 

10. General

10.1 If you breach these Terms of Supply and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Supply. 

10.2 If any part of these Terms of Supply is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply. 

10.3 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms of Supply. 

10.4 Each Contract is personal to you and you may only transfer your rights or your obligations under a Contract to another person if we agree in writing. 

10.5 These Terms of Supply are not intended to give rights to anyone except you and us. 

10.6 We will do our best to resolve any disputes over these Terms of Supply. If you wish to take court proceedings against us you must do so within the United Kingdom. The laws of England and Wales will apply. 

 

 

Content 1
Terms of Use

1. Our agreement

1.1 These website terms of use (”Terms of Use") apply to your use of the www.finlux.co.uk website (the "Website") which we own and maintain. These Terms of Use should be read alongside, and are in addition to, our Privacy Policy which tells you how we use your personal information and is accessible here . 

1.2 We operate this Website to provide information about our business activities and the products and services we offer our customers in the United Kingdom. 

1.3 Please read these Terms of Use carefully. By using the Website you agree to these Terms of Use. If you do not agree to these Terms of Use, you must stop using the Website immediately. 

1.4 We may update or amend these Terms of Use from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments. 

1.5 These Terms of Use were last updated on 17 December 2012. 

 

2. About us

2.1 We are Vestel UK Limited, a company registered in England and Wales (registration number 04771550) with the registered address of Grenville Court, Britwell Road, Burnham, Buckinghamshire SL1 8DF. Our VAT number is GB833797194 and "Finlux Direct" is one of our trading names. 

2.2 Further information about us is available about the FINLUX brand at the About us section.

2.3 If you have any questions, complaints or comments about the Website or these Terms of Use then please contact us by email or telephone using the contact details set out on the Contact Us webpage Contact us.

 

3. Accessing the Website

3.1 As part of using the Website you may be asked to set-up a user name and password. You are responsible for maintaining the confidentiality of your user name and password and are responsible for all activities that are carried out under them. 

3.2 We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your user name or password is used by someone else unless this is due to our negligence. 

3.3 You agree to notify us immediately using the contact details indicated at paragraph 2.3 above, if you become aware of or suspect any unauthorised use of your password or user name. 

3.4 You confirm that: 

(a) any information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times; and

(b) you will at all times comply with these Terms of Use. 

3.5 You agree that in using the Website you will not: 

(a) use the Website for any unlawful purpose or in a way which infringes the rights of anyone else or restricts or inhibit anyone else's use and enjoyment of the Website; 

(b) use the Website in any way that interrupts, damages, impairs or renders the Website less efficient; 

(c) impersonate any other person (living or dead), misrepresent your connection with a person or entity, or provide false or otherwise misleading information; 

(d) transfer files that contain viruses, trojans or other harmful programs; 

(e) authorise, encourage or assist any other person to, copy, modify, reverse-engineer, decompile, disassemble, alter or otherwise tamper with any software (including source code), databases and other technology that forms part of the Website; 

(f) penetrate or attempt to penetrate the Website's security measures; or 

(g) email, publish or otherwise disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or that is otherwise inappropriate. 

3.6 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use and that they comply with them. 

3.7 We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe you have breached any of the above restrictions or any other provision of these Terms of Use. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person. 

 

4. Intellectual Property

4.1 Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights ("IPR") or the IPR of any third parties. We own or are licensed to use all IPR existing in, or in relation to, the Website and its contents. All rights and IPR in or relating to any third party content, branding, logos and registered and unregistered trade marks are owned by such third parties or their licensors. 

4.2 You are permitted to download and print content from the Website solely for your personal use. Website content must not be copied or reproduced, modified, redistributed, used or otherwise dealt with for any other reason without our express written permission. You are specifically not entitled to use the content of the Website for commercial exploitation in any circumstances. 

 

5. Availability and content

5.1 We provide the Website on an 'as-is' basis and do not guarantee that the Website will be available or fault free and do not accept any liability for any errors or omissions. We may suspend or terminate the Website without notice at any time if we feel this is necessary (for example to perform upgrades or maintenance). 

5.2 We provide the content on the Website in good faith but make no statement that any content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. 

5.3 We accept no responsibility or liability for your reliance on the Website and any reliance is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs in the Website, we accept no liability for them. 

 

6. Links

6.1 We may provide links to other websites as part of the Website. You acknowledge that: 

(a) we do not control such third party websites and are not responsible for their contents; 

(b) we will not be party to any transaction or contract with a third party that you may enter into via such websites; 

(c) we shall not be liable to you in respect of any loss or damage which you may suffer by using those websites; and 

(d) you agree that you will not involve us in any dispute between you and the third party. 

6.2 You may link to our Website, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part unless we have given you our written permission. 

 

7. Uploading material to the Website

7.1 Each time you make use of a feature that allows you to upload material to the Website, or to make contact with other users of the Website, you must comply in all respects with the content standards set out at clause 8 of these Terms of Use below. 

7.2 We will have the right to use, copy, distribute and disclose to third parties for any purpose any material which you upload to the Website. 

7.3 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website. 

7.4 We have the right, without notice, to remove any material or posting which you make on our site if, in our opinion, such material does not comply with the content standards set out at clause 8 of these Terms of Use below. 

 

8. Content standards

8.1 These content standards apply to any and all material which you contribute to the Website ("Contributions"), and to any interactive services associated with it. 

8.2 You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole. 

8.3 Contributions must: 

(a) be accurate (where they state facts); 

(b) be genuinely held (where they state opinions); and

(c) comply with applicable law in the UK and in any country from which they are posted. 

8.4 Contributions must not: 

(a) contain any material which is defamatory of any person; 

(b) contain any material which is obscene, offensive, hateful or inflammatory; 

(c) promote sexually explicit material; 

(d) promote violence; 

(e) promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; 

(f) infringe any copyright, database right or trade mark of any other person; 

(g) be likely to deceive any person; 

(h) be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; 

(i) promote any illegal activity; 

(j) be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; 

(k) be likely to harass, upset, embarrass, alarm or annoy any other person; 

(l) be used to impersonate any person, or to misrepresent your identity or affiliation with any person; 

(m) give the impression that they emanate from us, if this is not the case; or

(n) advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. 

 

9. Liability

9.1 We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. 

9.2 You have certain rights under law. These include that we will provide the Website with reasonable skill and care. Nothing in these Terms of Use is intended to affect these statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office. 

9.3 If we breach these Terms of Use we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into these Terms of Use. 

9.4 We are not responsible for: 

(a) losses not caused by our breach; 

(b) indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into these Terms of Use; and/or 

(c) failure to meet any of our obligations under these Terms of Use where such failure is due to events beyond our reasonable control. 

 

10. Transactions concluded through our Website

10.1 If you are a consumer, you may make purchases of products and services on this Website for personal, domestic and non-commercial purposes. 

10.2 These terms and conditions ("Terms of Supply") describe the basis for the purchase by you and sale by us of the goods described on this website www.finlux.co.uk (the "Website") which we own and maintain.

10.3 Placing an order

10.3.1 By placing an order on this Website, you confirm that you have read these Terms of Supply and the Privacy Policy, and that you agree to them. You should keep a copy of these Terms of Supply for future reference. We will not always file a copy of orders made by you.

10.3.2 Each order that you place is an offer to buy those goods and we shall accept that offer at our sole discretion, but orders are normally accepted if:

(a) the goods are available;

(b) the order reflects our current pricing;

(c) the goods are for delivery to a destination in England, Wales, Scotland, and Northern Ireland; and

(d) your credit or account card is authorised for the transaction.

10.3.3 We will confirm receipt of your order through our automatic screen confirmation of the order and we may also follow this up with a confirmatory email ("Order Confirmation"). Please note that at this stage your order for goods may not have been accepted by us.

10.4. Formation of the contract

10.4.1 We will confirm our acceptance of your order for goods by sending you an email confirming that the goods have been dispatched ("Dispatch Confirmation").

10.4.2 The contract between us will only be formed when we send you the Dispatch Confirmation (the "Contract"). These Terms of Supply, the Order Acknowledgment, the Dispatch Confirmation and any other information relating to the goods which we have brought to your attention are incorporated into the Contract.

10.4.3 The Contract will only relate to those goods which have been confirmed in the Dispatch Confirmation and we will not be obliged to supply any other goods which you have ordered until we have sent you a separate Dispatch Confirmation in respect of such goods.

 


11. General

11.1 We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms of Use to another other legal entity. You agree that we may do so provided that this will not adversely affect the standard of the service you receive under these Terms of Use. 

11.2 In the case of transfer only, after we notify you of the date on which we will transfer our rights and obligations under these Terms of Use to another legal entity, your only rights under or in connection with these Terms of Use will be against the new legal entity and not against us. 

11.3 These Terms of Use are personal to you. You may not transfer your rights or obligations under these Terms to anyone else. 

11.4 If you breach these Terms of Use and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Use. 

11.5 If any part of these Terms of Use is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply. 

11.6 These Terms of Use are not intended to give rights to anyone except you and us. This does not affect our right to transfer these Terms under clause 11.1 above. 

11.7 We will do our best to resolve any disputes over these Terms of Use. If you wish to take court proceedings against us you must do so within the United Kingdom. The laws of England and Wales will apply.