Returns Info

We operate a 14 day no-quibble cancellation and returns policy for goods bought on If you wish to return any products for whatever reason, please contact us within 14 days of delivery to obtain a Return Merchandise Authorisation number (RMA) and instructions for return. Please note that for an item to be accepted for return and refund, it must be in its original condition, with all packaging, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is not received in accordance with these requirements.


After the 14 day period, we will not be able to accept a return, unless the television develops a fault. 


If you would like to arrange a return, please contact us, and include:


  • ● Your original order number
  • ● Reason for return


We will respond confirming your RMA number and provide the details of when we will come and collect your product.


Provided the products are returned in 'as new' condition, we will endeavour to provide you with a full refund of the purchase price and any delivery charges you initially incurred in getting the products to you (standard delivery charges), no later than 14 days from and including the day on which we received the returned item(s) and notified you that the return has been approved. 


Once a refund is made to your original payment account, we will send you out an email to advise you of this. Please note that whilst Finlux will have processed your refund, your card issuer / bank may take a few days to credit this to your account. 


If you wish to return your order to us directly, please contact us and we will provide you with an RMA number and our returns address. Please note that we do not refund any returned postage costs under our cancellation and returns policy.


You can contact us via Live Chat, by email (, or via telephone on 0330 333 0808.  Our postal address should you want to write to us is: Finlux Customer Service, Vestel House, Waterside Drive, Langley, Berkshire, SL3 6EZ.