Warranties

Our range of Finlux TVs are supplied with a 12 month manufacturer warranty. For additional peace of mind we also sell extended warranties, so if you are looking for added security click here .

 

Manufacturer warranty

TV Warranty

Our TVs are supplied with a product warranty for a period of twelve (12) months from the date of original purchase. Any defect caused by faulty materials or workmanship will be repaired free of charge where possible during this period by Finlux. If a repair is not possible, the product will be replaced free of charge or a refund will be given. 

 A couple of points to note about warranties:

• Under the terms of the warranty, the product must be solely used for domestic purposes only, and therefore does not cover commercial use. 

• The warranty cannot be transferred to a 3rd party. If the TV does need a repair, then we would only be able to deal with the purchaser of the product. 

 

Accessories

With the exception of Sonorous furniture, all accessories are supplied with a twelve month product warranty. Sonorous furniture is supplied with a five year guarantee – for more information contact Sonorous directly.

 

TV Product Warranty terms

The product warranty is for a period of twelve (12) months from the date of original purchase.

During this period and where possible, Finlux will repair, free of charge, any defect caused by faulty materials or workmanship. If a repair is not possible, the product will be replaced free of charge or a refund will be given. 

This guarantee is subject to the following provisions:

• The guarantee does not cover accidental damage, misuse, cabinet parts, knobs or consumable items

• The product must be correctly installed and operated in accordance with the instructions in the manual provided

• The product must be used solely for domestic purposes in the UK only.

• The guarantee will be invalid if the product is re-sold or has been damaged by inexpert repair.

 And below are the terms of the warranty:

 Disclaimer

The manufacturer disclaims any liability for incidental or consequential damages. This guarantee is in addition to, and does not diminish, your statutory or legal rights.

 Warranty Exclusions

• This Warranty does not extend to loss, liquid ingression, theft, vermin or insect infestation.

• This warranty does not cover damage caused by:

• Misuse or abusive use of any Finlux consumer product

• Incorrect operation, or not following the operating instructions (as stated in the Product Instruction Manual)

• Improper installation

• Failure to clean or improper cleaning of the product

• Incorrect voltage or non-authorised electrical connections

• Use of non-authorised/non-standard parts

• Password setting/resetting and virus infection

• Repair or other work carried out on the Finlux consumer product other than by authorised Finlux service personnel.

• This Warranty does not cover service costs for the replacement and maintenance of consumable parts, which have stopped working through normal wear and tear. This includes, but is not limited to, parts classifiable as consumer parts.

• This Warranty does not cover any Finlux branded consumer product installed in a moveable dwelling. Note that the performance of the product may be affected if it is installed in a caravan or other such moveable dwelling.

• This warranty does not cover Finlux consumer products, which do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing has been removed, wiped out, rubbed off, or altered). This applies even if you make a claim while the product is still under warranty.

This Warranty does not cover the loss of any data no matter how the loss is caused. You are responsible for backing up and protecting data against loss, damage or destruction. The guarantee is only valid when accompanied by proof of purchase. If the serial number is defaced, missing or illegible, the warranty is null and void.

In the event of a problem with the product within the guarantee period, please contact our Customer Service Team. Please ensure you have the model number, reference number and your order number to hand.

 

Extended Warranties

Extended Warranties

For added peace of mind, why not purchase an extended warranty. You can buy an extended warranty at any point during your current warranty period. For example, you can upgrade to the 2 year warranty at any point during the first 12 months from purchase. However, if your existing warranty has expired, you cannot purchase any additional warranty.

 

We offer the following warranties:

 

• 2 year warranty – this upgrades your warranty from the current 12 months product warranty to 2 years from the date of purchase.

• 3 year warranty – this upgrades your warranty from the current 12 months product warranty to 3 years from the date of purchase.

• 5 year warranty – this upgrades your warranty from the current 12 months product warranty to 5 years from the date of purchase.

 

Our warranties are supplied by Safeguard, administered by UK Warranties Limited.

 

Please ensure that you buy the correct extended warranty for your product, as we have differing price points dependent on the size / type of TV you have purchased. 

 

Extended Warranty terms

SafeGuard Warranty Terms & Conditions

DEFINITIONS The words or expressions detailed below have the following meaning wherever they appear in this document in bold.

 Administrator / We / Us / Our- Corporate Support Solutions Ltd, Picktree Court, Picktree Lane, Chester-le-street, County Durham, DH3 3SY for queries relating to the issue of Your Service Agreement and to report details of any claim.

Callout- The attendance of an engineer to Your Home during normal working hours (8am – 5pm Monday to Friday).

Claim Limit- Your Service Agreement provides unlimited claims up to the original purchase price of the Product.

Home- The property situated in the United Kingdom, Channel Islands or Isle of Man, detailed on Your Service Agreement.

Mechanical/Electrical Breakdown- The actual and sudden mechanical / electrical failure or breakdown which results in the sudden stoppage of the Product normal functions and which necessitates repair to resume those functions. Failure or breakdown that ultimately results from wear and tear is excluded from the scope of cover afforded by this Service Agreement.

Product- As detailed on the Service Agreement, cover only extends to the Product detailed on Your Service Agreement.

Service Agreement- Contains details of You and the Product.

Warranty Period- The duration period noted on Your Service Agreement.

You / Your- The person named on the Service Agreement.

 

WHAT IS COVERED

Your SafeGuard Warranty provides cover against Mechanical / Electrical Breakdown of the Product identified on Your Service Agreement.  Cover includes parts, labour and callout charges (inc VAT) during normal working hours (8am – 5pm Monday to Friday) subject to the terms, conditions and exclusions of Your Warranty.

 

WHAT IS NOT COVERED

  • Callout charges where a fault cannot be found with the Product.
  • Consumable or auxiliary items e.g. batteries, scart leads or any Accessories or peripherals that were not part of the original Product offering at the time of purchase
  • Accidental damage.
  • Use of the Product by anyone other than You or your immediate family living at the address named on the Service Agreement.
  • Failure to comply with the manufacturers instructions for the care of the Product.
  • Screen burn on Plasma and LCD TV.
  • A Product installed in a commercial environment or where the level of use is deemed beyond normal domestic use.
  • A Product that does not meet the current electrical regulations in force at the time.
  • Costs not authorised by the Administrator or its appointed engineers.
  • Faults relating to the installation of the Product.
  • Deliberate damage or neglect of the Product.
  • Claims for rectifying maladjustment or incorrect configuration or setting of manual controls.
  • Any cost arising from the change from analogue to digital broadcasting including the termination of analogue transmissions of any type.
  • Damage caused by foreign objects or substances.
  • Faults known to You before commencement of cover under Your warranty.
  • Work, which relates to a manufacturer recall.
  • Repair to or Damage of a cosmetic nature caused by but limited to denting, scratching, chipping, staining, and rust or corrosion.
  • Routine maintenance of the Product, supplies or service in Your Home.
  • Claims arising from the interruption, failure, disconnection or power surge in the power supply to Your Home however caused or due to inadequate ventilation of the Product.
  • Claims arising as a result of normal wear and tear (e.g. belts, fuses, seals).
  • Total loss of use of the Product due solely to the non availability of replacement or substitute parts, in which case We shall offer settlement based on a Product of equivalent or similar specification.
  • Consequential loss of any type.

 

CLAIMS PROCEDURE

It is vital to obtain cover under Your SafeGuard Warranty in the event of a claim that You contact the Administrator by telephone on

0870 787 1089 or by fax 0191 3870784.  Please provide the Administrator with as much information about what has happened as soon as possible.

Please have with You at the time of reporting the fault

  • Your Service Agreement number and details of the Product

 

GENERAL CONDITIONS

Claims are only valid where authority has been issued by the Administrator or their appointed engineer.

  1. The Administrator will make reasonable attempts to obtain a suitable tradesman, provided that provision of service is not precluded by:

a)      adverse weather conditions.

b)      industrial disputes (official or not).

c)      failure of the public transport system (including the road network) and repair thereto.

d)      other circumstances preventing access to Your Home or otherwise making provision of cover impractical.

  1. We shall be entitled to:

a)      decline cover if, in Our opinion, Your Home or services have not been maintained in a safe or serviceable condition.

b)      decide on the most appropriate means of providing cover, although We will take Your wishes into account whenever possible.

c)      settle any claim on a proportionate basis if You have any other insurance covering the same loss or damage.

d)      void the Service Agreement in its entirety if any misrepresentation or concealment of material facts is made by You or anyone acting on Your behalf.

  1. You will be responsible for any call out charges if having requested assistance You are not at Home when the tradesman arrives or a fault cannot be found with the Product.
  2. We will arrange to supply and fit replacement parts or components where required and covered under Your Service Agreement.  If You request any addition work or replacement parts, You will be responsible for the additional cost.  We are not responsible for any inconvenience, loss or damage caused by delay in the supply of spare parts or components by manufacturers or their suppliers or agents.
  3. In the event that the parts for a Product are no longer available, or the Product is beyond economical repair, We will base Our settlement on the replacement cost of the same or similar model at the time of the breakdown.
  4. If You or anyone else claiming under this Service Agreement makes a claim that is false or dishonest in any way, Your Service Agreement will not be valid and You will lose all benefits under this agreement.
  5. If You move address then you must inform the Administrator in writing or by phone.
  6. Where We deem the Product to be beyond economical repair or make a financial settlement in lieu of the repair all benefits under this Service Agreement will cease.
  7. This Service Agreement is automatically cancelled:

- if You submit a claim knowing it to be false, fraudulent or a misrepresentation,

- if We replace the Product following a valid claim.

 

CANCELLATION

We hope You are happy with the cover this Service Agreement provides.  However, if after reading this document, this Service Agreement does not meet with Your requirements, please return it to the Administrator within 45 days and We will arrange to cancel.

The Administrator may at any time cancel this document by sending 14 days notice to you at your last known address.

 

OUR PROMISE OF SERVICE

It is the intention to give You the best possible service but if You do have any questions or concerns about this Service Agreement or the handling of a claim You should contact the Managing Director of the Administrator.  The contact details are:

 The Managing Director, Corporate Support Solutions Ltd, Picktree Court, Picktree Lane, Chester-le-street, County Durham DH3 3SY.

 Please ensure Your Warranty number is quoted in all correspondence to assist a quick and efficient response.

 

DATA PROTECTION ACT (1998)

Please note that any information provided to Us will be processed by Us and Our agents in compliance with the provisions of the Data Protection Act 1998, for the purpose of providing insurance and handling claims, if any, which may necessitate providing such information to third parties.