You can place an order from outside the UK, but the order must be delivered to a UK address.Did this FAQ answer help? Search for more FAQ answers or CLICK HERE to chat to us
We do not currently ship to destinations outside of the UK. Please note that if you take your TV outside of the UK, then it will not be covered by any warranty.Did this FAQ answer help? Search for more FAQ answers or CLICK HERE to chat to us
All our TVs support VGA input via PC or Mac. HDMI input is also supported on our TVs. Computers use a wide variety of graphics cards so there can be quite a variety of compatibility issues. To help with any compatibility issues, you can download a utility called PowerStrip which provides multi-monitor, programmable hardware support to a wide range of graphics cards.Did this FAQ answer help? Search for more FAQ answers or CLICK HERE to chat to us
We will send you a dispatch email on the evening before your TV will be delivered. The email will also contain the tracking code for your parcel. We use different couriers depending on the size of TV. The courier will be confirmed in your dispatch email.
- DPD (15 digit code) click here
- Hermes (16 digit code) click here
- XPD (12 digit code) click here
- Unfortunately, if your order is being delivered by Royal Mail, we are unable to offer online tracking.
Note that you may not be able to track your parcel until the day of delivery, dependent on when the couriers publish the details on their web sites.Did this FAQ answer help? Search for more FAQ answers or CLICK HERE to chat to us
We’ve created a guide to help you to choose the right TV – check out our TV buying guide, and if you need any further help please get in contact with us – we’re always happy to advise.Did this FAQ answer help? Search for more FAQ answers or CLICK HERE to chat to us
We operate a 14 day no-quibble cancellation and returns policy for goods bought on Finlux.co.uk. If you wish to return any products for whatever reason, please contact us within 14 days of delivery to obtain a Return Merchandise Authorisation number (RMA) and instructions for return. Please note that for an item to be accepted for return and refund, it must be in its original condition, with all packaging, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is not received in accordance with these requirements.
After the 14 day period, we will not be able to accept a return, unless the television develops a fault.
We accept the majority of major credit and debit cards, including: Visa, Visa Debit, Mastercard, Maestro & Solo. We also now accept PayPal. At present, we do not accept American Express. We don’t currently offer an interest free credit option, or financial payment plans on purchases.Did this FAQ answer help? Search for more FAQ answers or CLICK HERE to chat to us