Delivery & Tracking Info

We currently deliver to all UK locations, with the exception of the Channel Islands. We do not deliver to overseas locations, and our warranty only covers UK use.

 

Delivery Infomation

When you place your order, you will be able to select a delivery date convenient to you up to 10 days in advance. The delivery slots available will depend on the TV size you are ordering, your location and the time that you order. Take a look at the example below:

 

Delivery Matrix 

Dependent on the courier used for your delivery, we may offer 7 day delivery availability. Any delivery options available will be displayed to you during checkout. Please select carefully as we will not be able to amend your chosen delivery day once your order has been placed.

 

The following services are offered (excluding Bank Holidays):

 

• Free delivery

The following chargeable services may be available depending on your postcode, and the TV screen size you are ordering:

• Next day all day

• Next day AM service

• Saturday / Sunday all day

• Northern Ireland

 

Note that a next day service will not be available for the following post code ranges:

 

• AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA33-40, PH18-26, PH30, PH31-41, PH49-50

• All areas within the following postcodes: BT / IM / HS / KW / ZE

Tracking Information

Whilst the courier will do their best to deliver on your chosen day, this should be used as a guideline only as delays do occasionally occur within transport networks. The courier will provide tracking details and updates to you directly via email / text.

 

We use a range of couriers to deliver orders.

 

Small accessories will be delivered by Hermes. If your consignment code is 16 digits long, then enter it on the Hermes web site for tracking updates.

 

For TV screen sizes 19” to 32”, we will use DPD. If your consignment code is 15 digits long beginning with 15, then enter it onto the DPD web site for tracking updates.

 

For TV screen sizes 40” and above, we will use XDP or UPS. If your consignment code is 18 digits long beginning with 1ZY678V9, then enter it onto the UPS web site for tracking updates.

 

For screen sizes 55” and above, we will use XDP. If your consignment code is 12 digits long beginning with 1A001F, then enter it onto the XDP web site for tracking details.