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Free Delivery - 14 Day Returns - 12 Month Warranty - UK Based Customer Support

Terms and Conditions

Terms and Conditions

Please read this document carefully. It contains important information about your rights and obligations and your access to and use of this website and/or Services.

These terms and conditions of use apply to the entire contents of this website and use of it. Please read the following carefully before using this website. Using this website indicates that you accept these terms and conditions of use and agree to be bound by them. If you do not accept them, do not use this website.

Vestel welcomes your views about this website, which it operates at ("Website"), and these Terms and Conditions. If you would like to contact Vestel with any queries or comments please use the Contact Details page.

  • 1.


    • 1.1
      Vestel operates this Website to provide information about its business activities, goods and the support it offers for its customers in the United Kingdom. If you are a consumer, you may also make purchases of Vestel goods on this Website for personal, non-commercial purposes.
    • 1.2
      Every time you use this Website you are agreeing to be bound by these Terms and Conditions of Use and, as applicable, the Terms and Conditions of Sale, and any other applicable legal notices or terms and conditions which are located on particular pages of this Website and any other information which Vestel brings to your attention (the "Terms and Conditions").
    • 1.3
      You are permitted to download and print content from this Website, for your own personal, non-commercial use, provided that:
      • 1.3.1
        You do not modify the content on this Website in any way;
      • 1.3.2
        You do not use the graphics on this Website separately from any accompanying text;
      • 1.3.3
        You ensure that Vestel's copyright and trade mark notices appear in all copies;
      • 1.3.4
        You do not incorporate content from this Website in any other work in whatever form;
      • 1.3.5
        You do not reproduce, transmit or store content from this Website in relation to any other Website or form of electronic retrieval system; and
    • 1.4
      You do not access content from this Website in such a manner as to make it appear part of any other Website or electronic database or retrieval system.
    • 1.5
      If you have any queries about the commercial use of content from this Website or you want to make purchases of Vestel goods for commercial purposes, please contact Vestel using the details on the Contact Details page to discuss your requirements.
    • 1.6
      Any use of the content on this Website other than in accordance with Clause 1.3 above or without Vestel's prior written permission for any purpose is prohibited. If You breach any of the provisions in the Terms and Conditions your permission to use this Website automatically terminates and you must immediately destroy any content from this Website which is in your possession or control.
    • 1.7
      All intellectual property rights (which, includes, without limitation, any trade mark, patent, registered design, copyright (including, without limitation, text, photographs and graphical images), design right, topography right, database right, application to register any of the aforementioned rights, trade secret, unpatented know-how and right of confidence and any other intellectual or industrial property right of any nature whatsoever in any part of the world) in this Website and the content on it are protected by law.
    • 1.8
      Unless otherwise stated, all intellectual property rights in this Website and its content are owned by Vestel, its affiliated companies or its licensors, who reserve all their intellectual property rights. VESTEL and FINLUX are registered trade marks of Vestel Electronics Corporation, Manisa, Turkey and are used on this Website under licence.
  • 2.


    Placing an order

    • 2.1
      Before you may place an order on this Website, you will be asked to tick a box to confirm that you have read these Terms and Conditions of Sale and that you agree to them.
    • 2.2
      Each order that you place constitutes an offer to buy those goods and shall be accepted at our sole discretion, but is normally accepted if:
      • 2.2.1
        the goods are available,
      • 2.2.2
        the order reflects our current pricing,
      • 2.2.3
        you are based in a country to which we are currently able to sell the goods, and
      • 2.2.4
        your credit or account card is authorised for the transaction.
    • 2.3
      We will confirm receipt of your order through our automatic screen confirmation of the order and we may also follow this up with a confirmatory e-mail ("Order Acknowledgement"). Please note that at this stage your order for goods may not have been accepted by us.

    Formation of the contract

    • 2.4
      We will confirm our acceptance of your order for goods by sending you an email confirming that the goods have been dispatched ("Dispatch Confirmation").
    • 2.5
      The contract between us will only be formed when we send you the Dispatch Confirmation ("the Contract"). These Terms and Conditions of Sale, the Order Acknowledgement, the Dispatch Confirmation and any other information relating to the goods which we have brought to your attention prior to your order are incorporated into the Contract.
    • 2.6
      The Contract will only relate to those goods which have been confirmed in the Dispatch Confirmation and we will not be obliged to supply any other goods which you have ordered until we have sent you a separate Dispatch Confirmation in respect of such goods.


    • 2.7
      The price of the goods and our delivery charges will be as set out on the Website from time to time, except in the case of obvious error. All prices include VAT.
    • 2.8
      We reserve the right to amend our prices and delivery charges at any time, but such changes will not affect any order for which we have already sent you a Dispatch Confirmation.
    • 2.9
      The Website contains a large number of goods, so it is possible that despite our best efforts, that some goods may be incorrectly priced. We will usually verify the price of any goods as part of our dispatch process and if the price of the goods:
      • 2.9.1
        is lower than the price stated on the Website, we will charge this lower amount to you when dispatching the goods to you; or
      • 2.9.2
        is higher that the price stated on the Website, we will at our discretion either contact you for instructions prior to dispatching the goods or reject your order and notify you of such rejection by email.
    • 2.10
      We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a Dispatch Confirmation to you, if the pricing error is obvious and unmistakeable and could have been recognised by you as an error.
    • 2.11
      Payment for the goods must be by credit or debit card, as set out on the Website. We will not charge your credit or debit card until your order has been dispatched.


    • 2.12
      We will fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no date is specified, within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
    • 2.13
      The goods will be at your own risk once they have been successfully delivered, but you will own the goods once we receive full payment of all sums due in respect of the goods, including delivery charges.
    • 2.14
      We shall attempt to deliver the goods to the address you specify for delivery, or if none, to the credit card address you supply. It is important that these addresses supplied by you to us are accurate.
    • 2.15
      Goods supplied are not for resale.


    • 2.16
      We warrant to you that any goods purchased from us through the Website will on deliver and the following 12 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all purposes for which those goods are commonly supplied.

    Exchange or refund

    • 2.17
      You may return any unused goods to us within seven days of delivery, together with the dispatch note and we will be happy to exchange or refund the goods as you request.You are responsible for the cost of returning the goods to us, and the balance of any goods ordered in exchange of the returned goods, including our delivery charges.
    • 2.18
      During the warranty period you may return goods to us that you consider to have become defective. Following an examination from our technical department, if we confirm such defects, we will endeavour to fix the goods and return them as soon as possible, or in the instance whereby goods cannot be reapaired, we will replace the item. We will take care of the delivery process and, and this includes:

      • - Free pick-up of the item
      • - Repair
      • - Delivery back to you.
    • 2.19
      2.19 We will confirm any refund to you by email and will process such refund to you within a reasonable period of time. We will usually refund any money using the same method you originally used to pay for the goods.
  • 3.
    Except for Personal Data (as defined in Clause 8.2), if you transmit any content to this Website ("User Communications") it shall be deemed non-confidential and non-proprietary. Vestel shall have no obligations whatsoever with respect to User Communications. Vestel shall be free to use the User Communications for any and all commercial or non-commercial purposes.
  • 4.


    • 4.1
      You may not use this Website or the content on it for any purpose or in any way:
      • 4.1.1
        which is unlawful or fraudulent, including, without limitation, for any purpose or in any way which is defamatory, obscene, seditious, offensive, pornographic, abusive, profane, sexist, homophobic, deceptive, liable to incite racial hatred, discriminatory, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;
      • 4.1.2
        which Vestel reasonably considers would cause offence, annoyance, inconvenience or embarrassment to any person; or
      • 4.1.3
        for which You have not obtained all necessary licences and/or approvals or which is contrary to any applicable law; or
      • 4.1.4
        which constitutes or encourages conduct that Vestel reasonably considers a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK, or any part thereof, or any other country; or
      • 4.1.5
        which is technically harmful (including, without limitation, hackings, computer viruses, logic bombs, Trojan horses, worms, phishing, spoofing, denial of service attacks, harmful components, corrupted data or other malicious or harmful data, program or content); or
      • 4.1.6
        which constitutes an advertisement, survey or contest.
    • 4.2
      Vestel shall be entitled to fully co-operate with any law enforcement authorities or court or other authoritative order or any other request with which Vestel considers it appropriate to comply requesting or directing Vestel to disclose the identity of or locate anyone using this Website.
    • 4.3
      Vestel expressly reserves the right to terminate the Agreement and to take any other action it deems appropriate by reason of Your use of this Website in breach of the Agreement.
    • 4.4
      You shall be liable for and shall fully indemnify Vestel and any of its affiliated companies against any and all claims, actions, liabilities, losses, damages and expenses (including legal expenses) incurred by Vestel or any of its affiliated companies which arise out of or in connection with, directly or indirectly, your use of or your linking to this Website in breach of the Agreement.
  • 5.


    • 5.1
      Any links on this Website to third party websites are provided solely for your convenience. If you use these links, you will leave this Website. Vestel does not control and is not responsible in any way for these websites or their content or availability. Vestel does not endorse or make any representations about them or their content. You use third party websites entirely at your own risk.
    • 5.2
      If you would like to link another website to this Website, You may only do so if You obtain Vestel's prior permission in writing and, in any event, any link shall only be to the home page of this Website.
    • 5.3
      Vestel reserves the right to revoke any permission granted to link to this Website and to remove any link from this Website for any reason and at any time without notice.
  • 6.


    • 6.1
      While Vestel endeavours to ensure that this Website is available at all times, Vestel shall not be liable if, for any reason, this Website is unavailable at any time or for any period. Vestel may suspend access to this Website without notice.
    • 6.2
      Vestel may make changes to the content on this Website at any time without notice.
    • 6.3
      While Vestel endeavours to ensure that content on this Website is correct and up to date, Vestel does not warrant the accuracy and completeness of any information posted on this Website and makes no commitment to update any content, which may be out of date.
    • 6.4
      Vestel does not warrant or represent that this Website is free of viruses or any other technically harmful content, or defamatory, offensive or other harmful content. Vestel provides this Website 'as is', without any conditions or warranties. Accordingly, to the maximum extent permitted by law, Vestel provides you with this Website on the basis that Vestel excludes all representations (except fraudulent representations), warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms and Conditions of Use, might have effect in relation to this Website.
    • 6.5
      Vestel makes no representation that content on this Website is appropriate or available for use outside the United Kingdom. Access to this Website from territories where the content on this Website is illegal is prohibited.
  • 7.


    • 7.1
      Vestel makes no representation that content on this Website is appropriate or available for use outside the United Kingdom. Access to this Website from territories where the content on this Website is illegal is prohibited.
    • 7.2
      In respect of all other uses of this Website, Vestel, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of Vestel's affiliated companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability for any amount or kind of loss or damage that may result to you or a third party.
    • 7.3
      In no circumstances shall Vestel, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of Vestel's affiliated companies and the officers, directors, employees, shareholders or agents of any of them, have any liability in respect of:
      • 7.3.1
        loss of income,
      • 7.3.2
        loss of actual or anticipated profits,
      • 7.3.3
        loss of business,
      • 7.3.4
        loss of contracts,
      • 7.3.5
        loss of goodwill or reputation,
      • 7.3.6
        loss of anticipated savings,
      • 7.3.7
        loss of, damage to or corruption of data, or
      • 7.3.8
        for any indirect or consequential loss or damage of any kind,
      in each case howsoever arising, whether such loss or damage was foreseeable or in the contemplation of the parties and whether arising in or for breach of contract, tort (including negligence), breach of statutory duty, indemnity or otherwise) in connection with this Website or any goods purchased via this Website.
    • 7.4
      Nothing in the Agreement shall exclude or limit Vestel's liability for death or personal injury caused by its negligence , fraud, breach of terms regarding title implied by s.12 Sale of Goods Act 1979, or any liability to the extent the same may not be excluded or limited as a matter of law.
  • 8.


    • 8.1
      Vestel is committed to ensuring that your privacy is protected. This Privacy Policy explains how Vestel uses the information it collects about you.
    • 8.2
      When you visit this Website You may be asked to provide information about yourself such as your name, domain name, postal address, e-mail address, telephone or mobile number, and credit card details ("Personal Data"). You may be asked to provide such Personal Data for a number of purposes including ordering, Website registration, promotions, competitions and product preferences. Vestel may also use aggregate information and statistics for the purposes of monitoring Website usage in order to help it develop this Website and its goods and services ("Aggregate Data") and may provide such Aggregate Data to third parties which may be outside the European Economic Area. This Aggregate Data will not include information that can be used to identify you. From time to time Vestel may provide Your Personal Data and/or Aggregate Data to its customer service agencies, which may be third parties, for research and analysis purposes so that Vestel can monitor and improve the goods and services it provides. Vestel and its affiliated companies may also wish to provide you with information about special features of this Website or any other goods or services Vestel thinks may be of interest to you. If you would like to receive this information, please send an e-mail to Vestel may also want to provide you with related information from third parties it thinks may be of interest to you. If You would like to receive this information, please send an e-mail to Vestel may also provide your information to carefully selected third parties whose goods or services it believes may be of interest to you. If you wish Vestel to disclose your information in this way, please send an e-mail to
    • 8.3
      How Vestel protects your information
      The internet is not a secure medium. However, Vestel has put in place various security procedures to protect your personal data. Vestel’s internal procedures cover the storage, access and disclosure of Your Personal Data.
    • 8.4
      Updating Your details
      If any of the Personal Data that you have provided to Vestel changes, please let Vestel know the correct details by sending an e-mail You may contact Vestel using the details on the Contact Details page of this Website.
    • 8.5
      Your consent
      By providing Your Personal Data, You consent to the use of Your Personal Data as set out in this Privacy Policy. If Vestel changes this Privacy Policy it will post the changes on this Website, and continued use of this Website will signify that you agree to any such changes. Owing to the global nature of the internet infrastructure, the personal data You provide may be transferred to countries outside the European Economic Area that do not have similar protections in place regarding your personal sata and its use as set out in this Privacy Policy. By submitting Your Personal Data you consent to these transfers.
    • 8.6
      By accessing this Website, you accept and agree that Vestel, its affiliated companies or its service providers may send cookies (small pieces of data placed on your hard disk drive when you access a website or a certain part of a website) to your computer or other access device in order to personalise your visit to this Website and/or to learn more about your use or browsing habits while visiting this Website. The cookie may be a persistent or single session cookie.
  • 9.


    • 9.1
      No content provided on this Website about any goods shall constitute an offer to sell any such goods.
    • 9.2
      Vestel may revise these Terms and Conditions at any time. If Vestel does so, it will post a notice on this Website. You should check this Website from time to time to review the then-current Terms and Conditions. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms and conditions located on particular pages of this Website.
    • 9.3
      The Agreement constitutes the entire agreement between you and Vestel with regard to your use of this Website and any other written or oral agreements or understandings previously existing between you and Vestel with respect to such use are hereby superseded and cancelled.
    • 9.4
      If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions of Use which shall remain in full force and effect.
    • 9.5
      Vestel's failure to insist on or enforce strict performance of the Agreement shall not be construed as a waiver by Vestel of any provision or any right it has to enforce the Agreement, nor shall any course of conduct between Vestel and you or any other party be deemed to modify any provision of the Agreement.
  • 10.


    Website you submit to the exclusive jurisdiction of the English courts.
  • 11.


    Telephone: 0845 459 5282


Please read this document carefully. It contains important information about your product warranty. Our Terms & Conditions are expressly incorporated into this warranty and all limitations and exclusions contained therein.

This warranty is provided to you by Vestel UK Limited Company Number 04771550) whose registered office is at Grenville court, Britwell road, Burnsham, Buckinghamshire, SL1 8DF ("VESTEL") VAT Registration Number GB833797194, trading as "FINLUX".

12 month warranty

The product warranty is for a period of twelve (12) months from the date you purchase the product from Vestel.

Subject to the exclusions set out below, Vestel will arrange to repair any defect in the product during this period caused by faulty materials or workmanship free of charge.

If a repair is not possible, Vestel will at its sole discretion either replace the product free of charge or refund the price of the defective product to you.


Vestel's authorised service partners will always try to complete any repairs at your home. However, there may be times when the product has to be taken away for further testing. If this happens, you will not be charged for collection or return of the product within the terms of this guarantee.

Customer helpline

In the event of a problem with your product during the warranty period, please call this number:

Customer Helpline: 0845 459 52 82


A. This warranty does not cover any loss or damage caused to the product by the following:

  • any accidental damage, misuse of the product or failure to operate the product in accordance with the product instruction manual;
  • any improper installation, use of incorrect voltage or unauthorised electrical connection to the product;
  • any repair or other work carried out to the product other than by our authorised service partners or the use of any unauthorised components;
  • any password setting or resetting or any virus infection;
  • any normal wear and tear to the product, any consumable parts of the product or any cabinet parts;
  • any use of the product, other than in an immovable domestic residence;
  • any theft or other criminal act or any war, riot, civil commotion or terrorist attack; or
  • any flood, adverse weather conditions or other natural disaster, any fire or explosion or any liquid ingression, vermin or insect infestation.

B. This warranty will only be valid when accompanied by proof of purchase and provided that the original manufacturer's factory-applied serial number has not been removed, obscured or altered.

C. This warranty does not cover service costs for the replacement and maintenance of consumable parts or parts affected by normal wear and tear.

D. This warranty does not cover the loss of any data no matter how the loss is caused. Please note that you are responsible for backing up and protecting data against loss, damage or destruction.


The entire liability of Vestel under this warranty shall be limited to repairing, replacing or refunding the price of the product, as appropriate.

Nothing in this warranty shall limit or exclude any liability which Vestel cannot limit under applicable law.

This warranty is in addition to, and does not diminish, your statutory consumer rights.